Home Care and Support Framework

Home Care and Support Framework (HCSF) Providers 2023-2024

The following home care providers have met the council’s quality standards and are contracted by the council to provide domiciliary care to individuals whose care is funded by the council.

Provider	Telephone	Email	Gold standard status*	Dignity in Care standard status**	Flag
Absolute Care UK	0118 986 6700	sueabscare@hotmail.com	Yes	Yes
Caremark (Reading & West Berkshire)	0118 957 1155	sarah.brookes@caremark.co.uk	Yes	No
All-Care	0118 957 2844	Kirstie.Okeeffe@all-care.co.uk	Yes	Yes
IVY Care	0118 327 1160	ingrida@ivycare.org.uk	Yes	Yes
Kcare	0118 956 9922	pmukono@kcarehealth.com	Yes	Yes
Happy at home Community Care Services Ltd	0118 467 5838	enquiry@hahcc.co.uk	No	Yes
My Homecare	0118 327 1430	george@myhomecare.co.uk	Yes	Yes
Realcare+	0118 983 9000	elizabethe@realcareworld.com	No	No
Royle Care	0118 957 7460	b.royle@roylecare.co.uk	No	Yes
Spectrum Group Services	0118 995 2475	Satpal@spectrumgs.uk	Yes	Yes
SureCare (Reading and East Berkshire)	0118 959 5288	mahipal.ande@surecarereading.co.uk	Yes	Yes
Sylvian Care	0118 327 3232	nicola.hobbs@sylviancare.co.uk	Yes	No
People Matter Support Services	07775 446434	admin@peoplemattersupport.co.uk	Yes	Yes
VJ Carers	0118 986 8394	officeadmin@vjcarers.com	Yes	Yes
Total Health Support and Training Services	0118 987 2035	jumoke@totalhealthandtraining.co.uk	No	No

Please note:

• All of the above providers have met our expected quality standards. Some providers have met additional quality criteria and have achieved our Gold Standard status*.
• If quality concerns are identified for a provider on the HCSF, Reading Borough Council may give a provider a Red (no new placements to be made) or Amber (placements to be made with caution) placement flag. When a provider is issued with a Red placement flag they will be removed from the HCSF list until the flag is lifted. Providers with an Amber flag will remain on the HCSF list but it will be clear that they are amber flagged. If you would like further information about any placement flags, please contact the Quality and Performance Monitoring Team at qpm@reading.gov.uk
• If a provider is flagged this information will be shared internally with colleagues, as well as CQC, relevant professionals and neighbouring Local Authorities.

To note any Reading Borough Council (RBC) rate displayed on the list is the agreed pro-rata hourly rate that RBC pays when directly purchasing services from the provider or when direct payments are being used. Providers may charge different rates to those purchasing their own care with their own funds which is not arranged by RBC. 

*Gold Standard status

Providers who have achieved our Gold Standard status have met quality criteria over and above our expected standard. We monitor providers’ quality on an ongoing basis and each provider has a formal quality assessment every year which is based on a range of information, including feedback from service users, family members and health and social care professionals as well as information viewed at quality monitoring visits and from our ongoing monitoring data.

**Dignity in Care

The council’s Dignity Charter is a set of commitments that providers make to ensure that dignity is at the heart of the service that they provide.