Home Care and Support Framework
Home Care and Support Framework (HCSF) Providers 2023-2024
The following home care providers have met the council’s quality standards and are contracted by the council to provide domiciliary care to individuals whose care is funded by the council.
Provider | Telephone | Gold standard status* | Dignity in Care standard status** | Flag | |
---|---|---|---|---|---|
Absolute Care UK | 0118 986 6700 | sueabscare@hotmail.com | No | Yes | |
Caremark (Reading & West Berkshire) | 0118 957 1155 | rishi.dhot@caremark.co.uk, sarah.brookes@caremark.co.uk | No | No | |
All-Care | 0118 957 2844 | Kirstie.Okeeffe@all-care.co.uk | No | Yes | |
IVY Care | 0118 327 1160 | ingrida@ivycare.org.uk | No | Yes | |
Home Angels | 020 4518 0064 | reading@homeangelscare.com | Yes | Yes | |
Kcare | 0118 956 9922 | pmukono@kcarehealth.com | Yes | Yes | |
Happy at home Community Care Services Ltd | 0118 467 5838 | enquiry@hahcc.co.uk | No | Yes | |
My Homecare | 0118 327 1430 | george@myhomecare.co.uk | Yes | Yes | |
Realcare+ | 0118 983 9000 | elizabethe@realcareworld.com | No | ||
Royle Care | 0118 957 7460 | b.royle@roylecare.co.uk | Yes | Yes | |
Spectrum Group Services | 0118 995 2475 | Satpal@spectrumgs.uk | Yes | Yes | |
Surecare | 0118 959 5288 | mahipal.ande@surecarereading.co.uk | Yes | Yes | |
Sylvian Care | 0118 327 3232 | glynis.mainwaring@sylviancare.co.uk | No | Yes | |
People Matter | 07775 446434 | admin@peoplemattersupport.co.uk | Yes | Yes | |
VJ Carers | 0118 986 8394 | officeadmin@vjcarers.com | Yes | Yes | |
Total Health Support and Training Services | 0118 987 2035 | jumoke@totalhealthandtraining.co.uk | No | No |
Please note:
- All of the above providers have met our expected quality standards. Some providers have met additional quality criteria and have achieved our Gold Standard status*.
- If quality concerns are identified for a provider on the HCSF, Reading Borough Council may give a provider a Red (no new placements to be made) or Amber (placements to be made with caution) placement flag. When a provider is issued with a Red placement flag they will be removed from the HCSF list until the flag is lifted. Providers with an Amber flag will remain on the HCSF list but it will be clear that they are amber flagged. If you would like further information about any placement flags, please contact the Quality and Performance Monitoring Team at qpm@reading.gov.uk
- If a provider is flagged this information will be shared internally with colleagues, as well as CQC, relevant professionals and neighbouring Local Authorities.
To note any Reading Borough Council (RBC) rate displayed on the list is the agreed pro-rata hourly rate that RBC pays when directly purchasing services from the provider or when direct payments are being used. Providers may charge different rates to those purchasing their own care with their own funds which is not arranged by RBC.
*Gold Standard status

Providers who have achieved our Gold Standard status have met quality criteria over and above our expected standard. We monitor providers’ quality on an ongoing basis and each provider has a formal quality assessment every year which is based on a range of information, including feedback from service users, family members and health and social care professionals as well as information viewed at quality monitoring visits and from our ongoing monitoring data.
**Dignity in Care

The council’s Dignity Charter is a set of commitments that providers make to ensure that dignity is at the heart of the service that they provide.