Report a missed bin collection

Online waste-related forms planned downtime

The following waste-related forms are going to unavailable on Saturday 9 August, 1pm to 7pm:

  • Missed bin collection form
  • Bulky waste collection
  • Garden waste
  • Order a bin
  • Remove a bin
Bin collections

We are currently experiencing operational challenges due to staff sickness and vehicle breakdowns. This has caused some collection delays.
You can check the status of your waste collection.
If the collection status of your road is incorrect, please complete a missed bin collection form and we will return as soon as possible.

Before reporting a missed bin, you should:

  1. Check your collection date.
  2. Check what we can and cannot recycle.

If your collection was due

You must report the bin as having been missed within 48 hours of the scheduled collection day. If you report it after this, we will not return until the next scheduled collection day.

You must report one type of missed bin collection at a time.

Report a missed bin

Household Waste Collection Service Standards

Last updated on 06/08/2025