Armed Forces general support and gateway services
| Organisation | Description | Contact details |
| Veterans’ Gateway | The first point of contact for veterans seeking support, putting veterans and their families in touch with the organisations best placed to help with the information, advice and support they need – from healthcare and housing to employability, finances, personal relationships and more. | 0808 802 1212 Text on 81212 www.veteransgateway.org.uk |
| SSAFA, the Armed Forces Charity | SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885 and not just during times of conflict. Our teams of volunteers and employees help those currently serving, veterans, and their families to retain their independence and dignity. | 0800 260 6767 www.ssafa.org.uk |
| SSAFA Forcesline | Forcesline is a free and confidential helpline, webchat and email service providing support for serving personnel, reserves, veterans and their families, and is completely independent of the chain of command. | 0800 2606767 (Lines open 09.00 to 17.30 weekdays) www.ssafa.org.uk/forcesline |
| Royal British Legion | Provides practical support to serving men and women, Veterans (ex-service of all ages) and their families. It provides help with finances, living independently, mental well-being, care homes, finding employment or starting a business, respite breaks. | 0808 802 8080 www.britishlegion.org.uk |
| Citizens Advice | Provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities, and aims to improve the policies and practices that affect people’s lives. CA has specific advice pages for the Armed Forces community. | 03444 111 306 http://rcab.org.uk/ www.citizensadvice.org.uk/benefits/armed-forces-and-veterans/benefits-and-concessions-for-the-armed-forces-veterans-and-their-families/ |
| Military Advocacy Service | The seAp Military Advocacy Service supports veterans, reservists, and their direct families, with health, housing, financial, family and social problems. Our specialist service understands and appreciates the distinct needs of veterans, and our advocates work to help get people’s lives back on track. | 0330 440 9000 military@seap.org.uk |
Health
| Organisation | Description | Contact details |
| Veterans’ Mental Health Transition, Intervention and Liaison Service (TILS) | If you’re a military veteran, reservist, or service personnel approaching discharge, we can help you access NHS veteran’s health and mental health services. | 0118 214 3262 www.berkshirehealthcare.nhs.uk/veterans-tils |
| Combat Stress | Mental health charity which works with Veterans and members of the Reserve Forces | 0800 138 1619 www.combatstress.org.uk |
| Help for Heroes – Hidden Wounds | A new mental health and wellbeing service providing free and confidential support to Ex-Service Personnel, their families and the families of those still serving, who are living with anxiety, depression, stress, anger or who wish to change their drinking habits. | 0808 2020 144 www.helpforheroes.org.uk/get-support/mental-health-and-wellbeing/hidden-wounds-service |
| Help for Heroes – recovery centres | Provides a range of support and services for wounded, injured and sick serving (Regular and Reserves) and ex-serving personnel who have suffered illness or injuries in the service of the Nation. | 01980 844200 www.helpforheroes.org.uk |
| Help for Heroes – Band of Brothers | Available to Veterans, Service Personnel and those who have served alongside our Armed Forces who have suffered a permanently life-limiting or career-ending injury or illness, offering fellowship, support and a listening ear, as well as access to all the financial and welfare support from Help for Heroes. | 01980 844280 www.helpforheroes.org.uk/get-support/beneficiary-support-network/band-of-brothers |
| Militant Mental Health Helpline | 0800 323 4444 | |
| Samaritans | Offers a safe place for you to talk any time you like, in your own way | 116 123 www.samaritans.org |
| PTSD Resolution | Providing counselling for former armed forces, reservists & families | 0300 302 0551 https://www.ptsdresolution.org/ |
SAFFA and Royal British Legion may be able to help with mobility equipment.
Housing
| Organisation | Description | Contact details |
| Reading Borough Council Housing Advice Team | Borough Council Housing Advice Team Runs a drop-in service Monday to Friday, 9am to 5pm (Wednesdays 12 to 5pm) at the Civic Offices | 0118 937 2165 https://www.reading.gov.uk/housing/find-a-home/social-housing/ |
| Reading Street Outreach Team (St Mungo’s) | The outreach team can help you move off the streets. They offer support, housing advice and referrals, health advice, drug and alcohol support and can help you reconnect to your home area. | 0118 958 5002 www.mungos.org |
| Shelter | Provides advice and guidance on issues relating to housing and homelessness. | 0808 800 4444 https://england.shelter.org.uk/ |
Employment
| Organisation | Description | Contact details |
| Career Transition Partnership | Offers resettlement support, career transition advice, and training opportunities for ex-Forces personnel. | 01252 348339 or 0203 162 4410 www.ctp.org.uk |
| Royal British Legion Civvy Street | Information and resources to help with the transition from the Armed Forces to a civilian career | 0800 169 4073 www.civvystreet.org |
| Royal British Legion | Provides a wide range of employment related services and support for the Forces community to find and stay in work. | 0800 802 8080 https://www.britishlegion.org.uk/get-support/financial-and-employment-support/employment |
| British Forces Resettlement Services (BFRS) | Social Enterprise created to help the Armed Forces Community with their transition into Civilian life. | 02476 939931 www.bfrss.org.uk |
| The Poppy Factory | National employment charity for Veterans with health conditions and impairments. | 020 8940 3305 www.poppyfactory.org |
| Jobcentre Plus | All former Service personnel have access to the full range of Jobcentre Plus services, including one of the largest job search facilities in Europe. | 0345 604 3719 www.gov.uk/contact-jobcentre-plus |
| Hire a Hero | Hire a Hero supports Service Leavers and Veterans to make the successful transition into civilian life. | 01495 366670 https://www.hireahero.org.uk |
| Forces Employment Charity | The Forces Employment Charity provides life-long, life-changing support, job opportunities, and training to Service leavers, veterans, reservists and their families, regardless of circumstances, rank, length of service, or reason for leaving. | Forces Employment Charity |
Money
| Organisation | Description | Contact details |
| Veterans UK | Administers the armed forces pension schemes and compensation payments for those injured or bereaved through service. | 0808 1914 2 18 www.gov.uk/government/organisations/veterans-uk |
| Royal British Legion | Provides specialist compensation advice, help with debt and can provide support through grants and loans. | 0808 802 8080 www.britishlegion.org.uk/get-support/finance |
| MoneyForce | MoneyForce is a joint initiative between Standard Life Charitable Trust, The Royal British Legion and the Ministry of Defence, aiming to assist all Service personnel, their partners, families and dependants, to be better equipped to manage their money and financial affairs. | https://www.gov.uk/guidance/moneyforce |
| Defence Discount Scheme | Official MoD discount scheme for serving personnel and Veterans | 01509 233 446 www.defencediscountservice.co.uk |
Support for families
| Organisation | Description | Contact details |
| Army Families Federation | Offers support, information and guidance to individuals and Army communities on issues that impact on the quality of their lives. | 07787 091 883 (regional contact) http://www.aff.org.uk |
| Naval Families Federation | NFF exists to speak up for Naval Service families about issues and concerns that affect them. | 02392 654374 www.nff.org.uk |
| RAF Families Federation | Provides all RAF personnel and their families – Regular and Reserve, single or married – with timely and professional support, assistance and an independent voice regarding issues or concerns that they may have. | 01780 781650 https://www.raf-ff.org.uk |
Armed Forces general information
| Organisation | Description | Contact details |
| The Army Reserve | Information on joining the Army Reserve | 0345 600 8080 https://www.army.mod.uk/who-we-are/the-army-reserve/ |
| The Rifles Regiment | The Rifles is the largest infantry regiment within the Army. 7 Rifles is a Reserve Infantry Battalion which supports the Regular Army on Operations and Training, and is currently recruiting. | https://www.facebook.com/TheRiflesRegiment |
| SERFCA | The South East Reserve Forces’ and Cadets’ Association encourages support for the Reserves and Cadets and manages the volunteer estate, as well as raising Awareness of the needs of ex-service Personnel and their Families. | 01252 357605 http://www.serfca.org |
Last updated on 23/10/2023
Armed Forces general support and gateway services