Adult care

Christmas opening hours

Adult Social Care teams will be operating an emergency duty service over the Christmas period to support vulnerable adults and carers who need urgent assistance.

  • Urgent support only: Tuesday 24, Friday 27, Monday 30 and Tuesday 31 December (open from 9am to 5pm). Call 0118 937 3747
  • Closed: 25 and 26 December and Wednesday 1 January
  • Out of hours service: For urgent support outside office hours (before 9am and after 5pm) or weekends or bank holidays (which are 25, 26 December and 1 January) call this number 01344 351 999

Normal service will be in place from 2 January 2025.

Cyber attack

NRS Healthcare, a supplier of health and care products suffered a cyber-attack earlier this year and personal data may have been breached.

Residents are reminded to be extra-vigilant about unexpected emails, text messages, phone calls and unexpected visitors.

For more information about how to protect your personal information, visit National Cyber Security Centre Individuals & families


Find care and support

Get information about adult care services, care homes, information for care providers, care assessments and help with living at home.

Protecting adults

Report abuse, raise a safeguarding concern about yourself or someone you know and find out about the Emergency Duty Service (EDS).

Carers

Get help and advice, find out about allowances and benefits, join a carers support group and get help with health costs.

Care charges

Basic facts about paying for care, NHS help with care costs, information for self-funders, finding financial advice on paying for care and help with care costs while living at home.

Public health and wellbeing

Drugs and alcohol advice, Reading services guide, staying well and warm in winter, your well-being and Reading sport and leisure.

Mental health

Get crisis support and local support, contact the Mental Health Social Care Service and get other information, advice and support.

Have your say

Share your experiences of using care services by joining or attending working groups, forums and networking with others.

CQC inspection results

Find out how the Care Quality Commission inspects regulated care services to make sure they are safe, effective, caring and responsive to people’s needs and are well led.

Directory of adults and carers services

Find advice, care and support services plus a range of social groups and leisure activities to help you maintain your independence and stay involved in the community.

Appeals relating to adult social care

Find out if you can make an appeal against a decision made about your, or someone else's, social care. And if you can, how to do it.