Complaints and feedback

Your feedback is important to us. We would like you to tell us when you are pleased with the services provided by Reading Borough Council. We also need to know when things could be improved, so that we can make improvements.

If you are unhappy with the service you receive, please let us know as soon as possible – you can talk to your social care worker or their manager or you can contact our Customer Relations Team:

Freepost RTLS-CKGX-RKLL,
Reading Borough Council,
Customer Relations Team,
Civic Offices, Bridge Street,
Reading RG1 2LU
Tel: 0118 937 2905
Email: socialcare.complaints@reading.gov.uk

Download and print our overview of Adult Social Care leaflet.