Supported Living Framework list

Supported Living Framework (SLF) Providers 2023-2024

The following supported living providers have met the Council’s quality standards and are contracted by the Council to provide supported living services to individuals whose care is funded by the Council.

Provider	Telephone	Email	Gold standard status*	Dignity in Care Standard status
Autism at Kingswood	0118 931 0143	estelle-l.christmas@kingwood.org.uk	No	Yes
Care4U WE	07920 018359	r.owen@care4uwe.co.uk	Yes	Yes
Creative Support Services	0118 957 3709	terri.groves@creativesupport.co.uk	No	Yes
Med Care Home Services	0118 940 1144	yeukai.k@proactivelife.org.uk	No	Yes
Purley Park Trust	0118 942 7608	larryg@purleyparktrust.org	Yes	No
Rehability UK	0118 324 2525	info@rehabilityuk.co.uk	Yes	Yes
Surecare	0118 959 5288	mahipal.ande@surecarereading.co.uk	Yes	Yes
Tonna Care	07584 658541	info@tonnacare.co.uk, carl.tonna@tonnacare.co.uk	Yes	Yes
Voyage Care	0792 9094365	AgnieszkaBosak@voyagecare.com	No	Yes
Chilmington Homes	0118 961 1219	bettina.jeppesen@potens-uk.com	No	No
CHOICE	0161 236 0829	elaine.pidgeon-kellas@choicecaregroup.com	No	No
Dimensions UK	0118 929 7900	adam.phillips@dimensions-uk.org, Siduduzile.Beeson@dimensions-uk.org	No	Yes
Elegant Care Services	01753 358510	vishalp.ecs@gmail.com, zkhan.ecs@gmail.com	No	No
FitzRoy Support	01730 871727	graham.woods@fitzroy.org	No	No
Kcare Nursing Agency	0118 956 9922	reading@kcarehealth.co.uk, pmukono@kcarehealth.com	No	No
Loving Angels Care	01344 838888	reading@lovingangelscare.uk	No	Yes
Radis Community Care	0118 986 1135	ReadingSLS@radis.co.uk	No	Yes

Please note:

• All of the above providers have met our expected quality standards.
•  Some providers have met the criteria for our Gold Standard status*, representing excellent value for money based on their quality and cost. 
• If quality concerns are identified for a provider on the SLF, Reading Borough Council may give a provider a Red (no new placements to be made) or Amber (placements to be made with caution) placement flag. If a provider is issued with a Red placement flag they will be removed from the SLF list until the flag is lifted. Providers with an Amber flag will remain on the SLF list but it will be clear that they are amber flagged. If you would like further information about any placement flags, please contact the Quality and Performance Monitoring Team at qpm@reading.gov.uk
• If a provider is flagged this information will be shared internally with colleagues, as well as CQC, relevant professionals and neighbouring Local Authorities.
• The Council’s range of rates for supported living providers is £17.62 to £20.81.

To note any Reading Borough Council (RBC) rate displayed on the list is the agreed pro-rata hourly rate that RBC pays when directly purchasing services from the provider or when direct payments are being used. Providers may charge different rates to those purchasing their own care with their own funds which is not arranged by RBC. 

*Gold Standard status

Providers who have achieved our Gold Standard status have met quality criteria over and above our expected standard. We monitor providers’ quality on an ongoing basis and each provider has a formal quality assessment every year which is based on a range of information, including feedback from service users, family members and health and social care professionals as well as information viewed at quality monitoring visits and from our ongoing monitoring data.

**Dignity in Care

The Council’s Dignity Charter is a set of commitments that providers make to ensure that dignity is at the heart of the service that they provide.