Basic facts about paying for care

Adult social care services are not free. You must pay for:

  • care and support services provided to help you at home and in the community
  • care home costs

These charges apply from the date your services start.

Download the care costs fact sheet.

You may be entitled to help with your care costs if your savings are under £23,250

How much help you get depends on:

  • your financial situation
  • the actual cost of the services you need (these are identified by a care and support assessment using national eligibility criteria)

We offer a financial assessment (a means test) to work out how much you could afford to pay each week towards this care.

Your financial assessment looks at savings, income and expenses

We count:

  • your savings, investments & capital – but we don’t count the value of your home while you or your partner are still living there as your  main and only home
  • your weekly income from pensions and benefits (including disability benefits) – but not including earnings from paid work or the mobility part of disability benefits

We make allowances for certain expenses.

We use this information to work out your Assessed Maximum Weekly Charge – this is the most you could be asked to pay for your eligible care services.

What you pay depends on the weekly cost of your care

If the weekly cost of your care services is less than your Assessed Maximum Weekly Charge you will need to pay the full cost of your care.

If the weekly cost of your care services is more than your Assessed Maximum Weekly Charge we may be able to help you with your care costs.

If you have savings and capital over the Upper Capital Limit (£23,250)

You won’t be eligible for financial support from the council. However:

  • if you need to sell your home to pay care home fees you may be eligible for our Deferred Payment Scheme (a bit like a secured loan) so you can delay the sale
  • you can ask us to arrange and manage your community care and support arrangements for you – but there is an additional charge for this service
  • you may be eligible for tax-free disability benefits to help with your care costs (Attendance Allowance or Personal Independence Payment – see Gov.uk – disability benefits)

We recommend you seek independent financial advice – see our page on finding financial advice on paying for care. 

  • Society of Later Life Advisors (SOLLA) 
    SOLLA is a not-for-profit organisation that helps people and families find trusted financial advisers with specialist knowledge of later life matters (for older people).  
  • Money Helper

    Money Helper is a government-backed organisation providing impartial information and advice on a wide range of money matters.


If you refuse or fail to complete a financial assessment

You won’t get any help with your care costs.

However, you can change your mind and ask for a financial assessment at any time.

If someone looks after your money for you (a financial representative)

Please tell your social worker.

We will ask you the name, address and phone number of your financial representative as they will need to be involved in your financial assessment.

What is a financial representative?
If you need some support looking after your finances, you can appoint a financial representative to do this for you or if you are unable to make this decision a financial representative can be appointed to do this.
Who can be a financial representative?
Your financial representative could be a family member or a friend or someone you trust.
The financial representative maybe someone you appointed as your Lasting Power of Attorney. They could also become your Department for Work and Pensions (DWP) Appointee to manage your state benefits or if you are unable to manage your finance they may become your Court of Protection Deputy.
What does it mean if you are a financial representative?
If you act as someone’s Financial Representative, all information regarding the financial assessment and invoices will be sent to you. This will include completing the Financial Assessment and providing evidence such as bank statements as well as any reviews that happen. If you are DWP Appointee, have LPA or Deputyship, these roles have additional responsibility.

Financial representatives FAQ document

Local independent organisations you can contact for information and advice on paying for care

Last updated on 29/07/2024