How to pay your adult care charges

We send invoices out every four weeks.

Direct Debit is the easiest way to make payments.

Complete a Direct Debit form to set this up, and submit it securely online.

When a Direct Debit is set up we will continue to send you an invoice to confirm how much will be taken.

Make your payment online.

You will need your reference number and the exact payment amount to pay this way. Select ‘Invoices start with 2 – Main items’ from the Products & Services payments page.

Other ways to pay are on your invoice.

If you need to contact us about a Direct Debit or a payment query for your adult care invoices, please complete the Adult Social Care payment enquiry form.

Queries about a financial assessment or how charges have been calculated contact the relevant services below.

• For queries about the description shown on your Accommodation Charges invoice –contact FAB form
• For queries about the description shown on your Personal Budget Charges invoice – contact the Personal Budget Support Team on 0118 937 4229 or by email to: PBSTInvoiceenquiries@reading.gov.uk.
• For queries about other care and support invoices, contact the number shown on your invoice.