My Reading Account information and advice

About My Reading Account

Introduced towards the end of 2024, My Reading Account is the main Reading Borough Council account where you can access online services and forms. It will completely replace the old system, known as ‘My Account’ or ‘Self’, once all the online forms have been transferred across.

One login, all platforms

We’re making this change so it’s easier for you to access the council’s online services.

We’re in the process of connecting all council platforms to My Reading Account, so you only ever need one login. This is sometimes referred to as a ‘single sign on’.

So far, three platforms have been connected to the My Reading Account. As we continue, other council platforms will be connected such as those for Council Tax, parking permits, libraries and more.

Create a My Reading Account

If you haven’t done so already, we’d recommend creating a My Reading Account to continue accessing our online services seamlessly. Use the same email address to ensure your old and new account link successfully.

Create an account

Troubleshooting and FAQs

We appreciate it may be a little confusing whilst we move from one platform to another. Below we’ve listed some of the common issues that may arise, and details of how to resolve them.

I can’t log in or reset my password
This is most likely happening because you do not have a My Reading Account – this is the new platform that we are moving to. To resolve the issue, you may need to create an account. Use the same email address to ensure your old and new account link successfully.

Create an account


I can’t find the form I need

Because we are moving from one platform to another, some forms are still on the old My Account website. Before searching for a form, ensure you have created a My Reading Account so your log in is not interrupted.

Search for a form on the old My Account website

Search for a form on the new My Reading Account website

I’m having trouble linking my Housing Online account

Step by step instructions can be found on our how to link your Housing Online account page.

I need to speak to someone about my issue
Contact us on 01189 37 37 87, Monday to Friday, 9am to 5pm.
Last updated on 21/01/2025