Useful contact information

This page provides a list of useful contact details for council teams.

Report a housing repair

Report and request a housing repair appointment using the online form.

If your repair is an emergency, contact us on 0800 318 296 (Monday to Friday, 9am to 5pm) or 0118 937 3737 (out of hours).

Housing services: general tenancy enquiries

Tel: 0118 937 2161
Email: H&EServices@reading.gov.uk

Rents: general enquiries

Tel: 0118 937 2784
Email: rents@reading.gov.uk

Rents: money advice

Tel: 0118 937 2197
Email: moneyadvice@reading.gov.uk

Rents: recharges

Tel: 0118 937 2369
Email: sundry.accounts@reading.gov.uk

Housing support: set up/maintain tenancy

Tel: 0118 937 3680
Email: housingsupport.genmail@reading.gov.uk

Housing antisocial behaviour team

Tel: 0118 937 2147
Email: TeamASB_GenMail@reading.gov.uk

Complaints: housing services

Tel: 0118 977 2905
Email: customer.relations@reading.gov.uk

Complaints: council services

Tel: 0118 937 3737
Email: customer.relations@reading.gov.uk

Tenant participation

Tel: 0118 937 2730
Email: Tenant.Liaison@reading.gov.uk

Homechoice

Tel: 0118 937 2172
Email: Allocations@reading.gov.uk

Right to buy

Tel: 0118 937 2092
Email: Homeownership@reading.gov.uk

Affinity tenants

Tel: 0800 028 6942

Benefits: housing/council tax support

Tel: 0118 937 3707
Email: Benefits@reading.gov.uk

Benefits: Jobcentre plus

Tel: 0118 937 8200

Council tax

Tel: 0118 937 3727
Email: Tax.Council@reading.gov.uk

Voids and Lettings

Tel: 0118 937 2628
Email: voids@reading.gov.uk

Advice and support services

Welfare Rights Unit- Tel: 0118 950 5296
Citizens Advice Bureau- Tel: 0845 071 6379