Multi factor authentication user guide

iTrent is introducing a new method of logging in to enhance the security of data within the system.

  • iTrent login page
  • Microsoft Azure – for employees with a reading.gov.uk or brighterfuturesforchildren.org email address
  • iTrent Shield – for employees who do not have a reading.gov.uk or brighterfuturesforchildren.org email address, including schools

iTrent login page

The update for multi factor authentication will bring with it a new login page for iTrent where you are presented with two new options. Please select Single Sign-on account.

Shows login page for iTrent. There are two options: 'Single sign-on account' and A different account'.

Microsoft Azure – for those who have a reading.gov.uk or brighterfuturesforchildren.org email address

If you have an email address that is on the reading.gov.uk network then you will be able to authenticate by using the Azure Directory that is setup by the ICT team. All you will need to do for this is click on the “Organisational login” button and you will be redirected into iTrent.

Shows single sign on login page.with fields: Email address (required), Password (required) and a link for 'Forgotten password?'. There is a login button and also 'Don't have an account?' followed by a link named 'Register'.Under that there is another button called 'Organisational login'.

iTrent Shield – for those who do not have a reading.gov.uk or brighterfuturesforchildren.org email address, and including schools

For those employees who do not have an email address on the network, you will login using an email address and password, but you must first set up Shield following the steps below.

The first step in the process for iTrent Shield is to select ‘Don’t have an account. Register’ and register using the email address associated with your iTrent account, following the steps below.

Snippet of form showing button saying "Login" with writing under saying "Don't have an account? Register"
Shows iTrent Shield registration page. 'Please verify your email address' Followed by a field to input email address and a button labelled 'Send verification code'.

The email will be sent from msonlineservicesteam@microsoftonline.com and will be sent on behalf of pf-identityserver-euprod. Please remember to check in any junk or spam folders as well.

Email to verify iTrent Shield account with code.

Once you have requested the code to be sent a new box will appear where you will need to input the code from the email. Please note: the code will only be valid for approximately 5 minutes before expiring, should this happen you can simply request a new code be sent.

Code verifcation page. Field for entering the code and two buttons, one labelled 'Verify code', the other 'Send new code'.

Once you have input the code you will be presented with a screen to input your desired password along with your forename and surname. Once you have completed the registration process your email address and password will become your new login information for iTrent.

Snippet of form showing iTrent logo at the top followed by "Register", then "Email address verified. You can now continue." Then is an Email Address field and a button to change email, Then fields for password and confirming password, first name and surname and a button to 'Continue'.

Authentication option 1 – mobile app

The final step in the process is to setup an authenticator app; we would recommend either the Google or Microsoft Authenticator. Once you have an authenticator installed you will need to scan the QR code that is shown on the screen which will automatically setup the code generator within the app.

Once the code has been generated by the app, you will need to input it into the box shown and then click continue.

Snippet of form showing iTrent logo at the top, followed by "Ensure you're the only one who can access your account." Then there are 2 steps given: 1. "Install an authentication app", 2. "Scan this QR code" with a QR code and then a field for "Please enter verification code using your authentication app" followed by a 'Continue' button.

Authentication option 2 – text message

Alternatively, if you do not own a smart phone then you can opt to authenticate using an SMS text message. You can do this by clicking the link found under the ‘Continue’ button and following the steps.

Snippet of form showing 'Continue' button with text and link under it saying 'If you don't own a smart device, click here to set up using SMS'.

Enter your phone number and select ‘Send Code’.

Snippet of form showing iTrent logo at the top followed by "Verify" and two fields, one for County Code and the other for Phone Number, and a button to 'Send Code'.

Once you have received the verification code to your phone, enter it into the box shown and click ‘Verify Code’. If you need the code resent, please click on ‘send a new code’.

Snippet of form showing iTrent logo at the top, followed by "Verify" and under that "Verification code sent to: XXXX-XXX-76098. Enter your verification code below, or send a new code." with an empty form field under that and a button saying 'Verify Code'.

You will receive a confirmation if the process is complete.

Snippet of form showing iTrent logo with "Register" under it, and under that "Thank you for registering for multi-factor authentication. Press Continue to log in to iTrent." At the bottom is a button saying 'Continue'.
Last updated on 05/07/2023