Bulky waste frequently asked questions

Struggling to find address?

If your address is not listed, it may not have been added to our system yet.  First, make sure your address is within the borough (opens in a new tab). If it is, please complete our contact form (opens in a new tab) to let us know.

Why are there no dates available?

Collection slots are released daily. Check back again tomorrow.
The free service is no longer taking bookings as all collection slots to the 24 December have now been booked.
Paid collection slots are available.

What items can be taken?

A paid bulky waste collection

five items

Struggling to book items?

There are some restrictions still in place:

You can only ask for a maximum of 2 mattresses to be collected
You can only ask for a maximum of 2 bed bases to be collected
You can only ask for a maximum of 2 sofas to be collected. A corner sofa counts as two items
You can only ask for a maximum of 2 fridges or freezers to be collected
You can only ask for a maximum of 2 wardrobes to be collected

If you want items collected that are not on the list, please complete our contact form.

Where are items collected?

This should be where your bins are collected from. We cannot collect items from inside properties, garages, rear gardens or behind locked gates.

Struggling with the bulky waste form?

If you are struggling with the bulky waste form complete our contact form or call our helpline at: 0118 937 3787